Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
Shopping Information
Delivery charges for orders from the Online Shop?
We strive to make your shopping experience smooth and hassle-free. Here’s everything you need to know about our delivery charges:
Free Shipping on Select Products: Many of the products in our store come with free shipping, which will be clearly mentioned on the product page.
Standard Shipping Costs: If a shipping fee applies, the cost will depend on factors such as the destination, the weight of the package, and the shipping method you choose at checkout. The exact shipping cost will be calculated and displayed before you complete your purchase.
Fast and Reliable Shipping Partners: We work with trusted shipping partners to ensure your orders arrive on time and in excellent condition.
Estimated Delivery Times: Delivery times vary based on your location and the shipping method selected. Most orders arrive within 7-21 business days, but some may take longer depending on the shipping destination.
How long will delivery take?
Delivery times depend on your location and the product you order. Below is an estimate of the delivery times:
- Standard Delivery: Most orders are delivered within 7–21 business days after processing.
- Expedited Shipping: If you select an expedited shipping option at checkout, your order may arrive within 5–10 business days.
- Processing Time: Please allow 1–3 business days for order processing before shipment.
Keep in mind that delivery times may vary due to factors such as shipping destinations, customs clearance, and unforeseen delays.
Once your order is shipped, you’ll receive a tracking number to monitor the progress of your delivery in real-time.
For any questions or concerns about delivery, feel free to contact our Customer Support Team—we’re here to help!
What exactly happens after ordering?
We aim to provide a seamless shopping experience, and here’s what happens after you place your order:
Order Confirmation:
- As soon as you complete your purchase, you’ll receive an order confirmation email with the details of your order.
- Please check this email to ensure all details are correct. If you notice any issues, contact us immediately.
Order Processing:
- Our team begins processing your order within 1–3 business days. This includes verifying payment, checking product availability, and preparing your items for shipment.
Order Shipment:
- Once your order is packed and ready to go, it is handed over to our trusted shipping partners.
- You’ll receive a shipping confirmation email with your tracking number, so you can monitor your delivery status in real-time.
Delivery to Your Doorstep:
- Depending on the shipping method and your location, your package will arrive within the estimated delivery timeframe.
- You’ll be notified once your order is out for delivery.
We’re here to assist you at every step! If you have questions about your order, feel free to reach out to our Customer Support Team for updates or assistance.
Where can I view my sales receipt?
We make it easy for you to access your sales receipt. Here’s how:
Email Confirmation:
- After placing your order, a detailed sales receipt will be sent to your registered email address. Be sure to check your inbox (and spam/junk folder, just in case) for this email.
Account Dashboard:
- If you have an account on our website, you can log in to view your order history and download your sales receipt.
- Simply go to the "My Orders" section in your account dashboard and select the relevant order to access your receipt.
Requesting a Copy:
- If you didn’t receive your receipt or need another copy, contact our Customer Support Team with your order details, and we’ll send it to you promptly.
Your receipt serves as proof of purchase and contains all the essential details about your order. Be sure to keep it for your records!
How do I add a gift receipt to an order?
We’re happy to help you make your gift extra special! Follow these simple steps to add a gift receipt to your order:
At Checkout:
- During the checkout process, look for the option to select a Gift Receipt or a Gift Order.
- Check the box to indicate that your order is a gift.
Optional Gift Message:
- If you’d like to include a personalized note with the gift receipt, you can enter your message in the text box provided during checkout.
No Prices Included:
- Gift receipts ensure the recipient doesn’t see the purchase price of the items, making it perfect for gifting occasions.
Confirmation:
- Once you complete the checkout process, you’ll receive an email confirming that a gift receipt has been added to your order.
If you missed the gift receipt option during checkout or have any questions, contact our Customer Support Team as soon as possible, and we’ll do our best to assist you!
How long do I have to return an order?
We want you to shop with confidence! If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order.
Here are a few things to keep in mind:
Return Window:
- You have 7 days from the delivery date to initiate a return.
Item Condition:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
Exceptions:
- Certain items, such as personalized products or final sale items, may not be eligible for returns. Please check the product description or our return policy for details.
How to Start a Return:
- Contact our Customer Support Team or use our Returns Portal (if available) to begin the process.
- We’ll provide you with detailed instructions and a return label (if applicable).
Your satisfaction is our priority, so we’re here to help if you have any concerns or questions about returns!
Payment Information
How is the recipient reimbursed?
We aim to make the reimbursement process smooth and straightforward. Here’s how it works:
Refund Method:
- Refunds are issued to the original payment method used during the purchase. For example:
- Credit/Debit Card purchases are refunded to the same card.
- PayPal payments are refunded to the associated PayPal account.
- Refunds are issued to the original payment method used during the purchase. For example:
Processing Time:
- Once we receive and inspect the returned item, the refund is processed within 5–7 business days.
- You’ll receive an email confirmation when the refund has been initiated.
Store Credit Option:
- If preferred, you can opt to receive store credit instead of a monetary refund. Let us know during the return process!
Partial Refunds:
- If the returned item shows signs of use or damage, a partial refund may be issued based on its condition.
Recipient Reimbursement (Gift Orders):
- If the order was a gift, the refund can be issued as store credit or refunded to the original purchaser, depending on your preference.
For any questions or assistance with refunds, please contact our Customer Support Team. We’re here to help!
Can I be reimbursed through the original payment method?
Yes, we’ll gladly issue refunds to the original payment method used at the time of purchase. Here’s how it works:
Refund Process:
- Once we receive and inspect your returned item, the refund will be processed back to your original payment method.
Eligible Payment Methods:
- If you paid with a credit or debit card, the refund will be credited back to the same card.
- For PayPal purchases, the refund will be sent to your PayPal account.
- Other payment methods, such as digital wallets or bank transfers, will also be refunded to the respective account or wallet.
Processing Time:
- Refunds typically take 5–7 business days to appear in your account after we’ve processed the return. The exact time may vary depending on your bank or payment provider.
Alternative Options:
- If a refund to the original payment method is not possible (e.g., an expired card), we’ll contact you to arrange an alternative, such as store credit or another payment method.
If you have any questions or need further assistance, please reach out to our Customer Support Team—we’re here to help!
Can the country receiving the shipment be different than the country of purchase?
Yes, we offer the flexibility to ship orders to a country different from the country of purchase. Here’s what you need to know:
Shipping Address Selection:
- During checkout, you can specify a shipping address in a different country from the billing address.
International Shipping Charges:
- Additional shipping fees may apply depending on the destination country. These fees will be calculated and displayed during checkout.
Customs and Duties:
- The recipient country may impose customs duties, taxes, or import fees. These charges are the responsibility of the recipient and are not included in the order total.
Restrictions:
- Some products may not be eligible for international shipping due to customs regulations or logistical constraints. Check the product page or contact our Customer Support Team for clarification.
We aim to make your international gifting or shipping needs as seamless as possible. If you have questions or special requests, feel free to contact us for assistance!
How can I return an item?
We want to make the return process as easy as possible for you. Follow these steps to return an item:
Check the Return Policy:
- Ensure your item is eligible for return. Items must be in their original condition, unused, and returned within 30 days of delivery. Some items, such as personalized or final sale products, may not be eligible for returns.
Initiate the Return:
- Contact our Customer Support Team or use our Returns Portal (if available) to start the process. Provide your order number and details about the item(s) you wish to return.
Receive Return Instructions:
- Once your return request is approved, you’ll receive detailed instructions, including the return address and, if applicable, a prepaid return shipping label.
Package the Item:
- Safely pack the item in its original packaging, including all accessories, tags, and documentation.
Ship the Return:
- Attach the return label (if provided) and drop off the package at the designated shipping carrier. Retain the tracking number for your records.
Refund or Exchange:
- After we receive and inspect the returned item, we’ll process your refund or exchange. Refunds are typically issued within 5–7 business days to your original payment method.
If you have any questions or concerns, our Customer Support Team is here to help every step of the way!
Will I receive the same product that I see in the picture?
We strive to ensure that the products you receive match the images and descriptions on our website. However, please keep the following in mind:
Product Accuracy:
- We make every effort to provide accurate, high-quality images that represent the product’s color, size, and features. The photos on our website are taken in a way that showcases the product as faithfully as possible.
Minor Variations:
- Due to lighting, screen settings, or slight differences in manufacturing, there may be minor variations in color or design between the image and the actual product. This is especially true for items that may have natural material differences (such as wood, fabric, or stone).
Packaging & Accessories:
- Some products may come with different packaging or include additional accessories not shown in the images. Please refer to the product description for a complete list of what’s included with your order.
Product Updates:
- Occasionally, manufacturers update the design or features of a product. In these cases, we ensure that any significant changes are noted in the product description.
If you have any concerns about the product you receive, our Customer Support Team is happy to assist you with returns, exchanges, or clarifications.
Will you restock items indicated as “out of stock?”
We understand how frustrating it can be when an item you want is out of stock. Here’s how we handle restocks:
Restocking Items:
- If an item is marked as "Out of Stock," we are always working to restock popular products as quickly as possible. However, restocking depends on product availability from our suppliers and manufacturers.
Back in Stock Notifications:
- To make sure you don’t miss out, you can sign up for a "Back in Stock" notification on the product page. You’ll be alerted via email as soon as the item is available again!
Limited Availability:
- Some items may be limited edition or discontinued, in which case they may not be restocked. You’ll be notified on the product page if this is the case.
Alternative Products:
- While we wait for an item to come back in stock, feel free to browse similar products that may meet your needs. We regularly update our inventory with fresh items!
If you have any specific questions about an out-of-stock item or would like help finding a similar product, don’t hesitate to contact our Customer Support Team. We’re happy to help!
Orders and Returns
Delivery charges for orders from the Online Shop?
We aim to offer affordable and transparent delivery charges for all orders. Here’s everything you need to know about shipping costs:
Free Shipping on Select Items:
- Many of the products on our website come with free shipping. This will be clearly stated on the product page, so you can easily spot the deals.
Standard Shipping Fees:
- For products that do not qualify for free shipping, the cost will depend on your order’s weight, destination, and the shipping method you choose. The shipping fees will be calculated and displayed during checkout, before you complete your order.
Expedited Shipping:
- We offer faster shipping options for an additional fee. If you need your order quickly, you can choose expedited or express shipping at checkout for faster delivery.
International Shipping:
- We ship worldwide! International shipping charges depend on the destination country, and any applicable customs duties or import taxes will be the responsibility of the recipient.
Tracking Your Order:
- Once your order is shipped, you’ll receive a tracking number via email, so you can follow your package’s journey from our warehouse to your door.
We believe in providing clear, upfront information to help you shop with confidence. If you have any questions about shipping charges or need further assistance, our Customer Support Team is here to help!
How long will delivery take?
We aim to deliver your order as quickly as possible! The delivery time depends on the shipping method you choose and the destination of your order. Here’s a general guide to our delivery times:
Standard Shipping:
- For domestic orders, delivery typically takes between 7–21 business days after processing.
- International orders may take longer depending on the destination country.
Expedited Shipping:
- If you select an expedited shipping option at checkout, your order will arrive faster, usually within 5–10 business days.
Processing Time:
- Please allow 1–3 business days for order processing. This includes verifying payment, preparing your items, and handing them over to the shipping carrier.
Shipping Delays:
- Delivery times may vary due to factors such as weather, holidays, customs clearance, or other unforeseen events. We’ll keep you updated on any delays through email.
Once your order ships, you’ll receive a tracking number to monitor your package’s journey.
For any specific questions or concerns, feel free to reach out to our Customer Support Team!
Which browser is best to use the site?
To ensure the best shopping experience on our site, we recommend using one of the following modern browsers:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari (on macOS and iOS)
These browsers are fully supported and offer optimal performance, security, and compatibility with our website.
For the best results, make sure your browser is up to date with the latest version.
If you experience any issues with our site or need assistance, feel free to contact our Customer Support Team, and we’ll be happy to help!
How do I subscribe to the newsletter?
Subscribing to our newsletter is quick and easy! Follow these steps to stay updated on the latest products, special offers, and more:
Locate the Subscription Form:
- Scroll to the bottom of any page on our website or visit the "Newsletter" section in the sidebar.
Enter Your Email Address:
- Simply enter your email address in the subscription box provided.
Click Subscribe:
- After entering your email, click the "Subscribe" button to join our mailing list.
Confirmation:
- Once you’ve subscribed, you’ll receive a confirmation email. Make sure to click the confirmation link to complete your subscription.
Enjoy Exclusive Updates:
- After confirming your subscription, you’ll start receiving our newsletters with exciting news, exclusive discounts, and updates right in your inbox!
If you have any issues with the subscription process or need assistance, feel free to contact our Customer Support Team.